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The Client
Leading Property Developer
The Project
High rise building in central London originally developed for a single tenant but now occupied by multi tenants which had increased the population
D2E Brief
Reduce a major source of tenant dissatisfaction by radically improving passenger lift performance
The Outcomes
New Technology The existing lifts were completely replaced to allow for the latest technology to meet the office demands of the 21st century. The existing lift shafts and guide rails were retained but all the other equipment was new. The specification for the lifts was created incorporating a stakeholder approach so that all interested parties had an input into the lift design. This included tenant forums and establishing the key criteria to determine the success of the project. A lift company was selected using D2E International’s innovative 3D Pro® - a robust and objective analytical tool. This allowed not only the best technical solution to be chosen but the company that fully understood client and tenant requirements. For example, the ability to communicate with all key stakeholders, minimize time on site, reduce builders work.
Reliability To meet the demanding KPI standards of the client, the new lifts had to have a proven track record of reliability and one where breakdowns were minimal. This was one of the key criteria for replacing the lifts completely rather than replacing key components. There is always a risk when marrying old equipment with new equipment. Therefore, in order to eliminate this risk and to provide long term reliability, it was decided upon complete replacement. Other KPIs include measuring the quality and quantity of maintenance to ensure that the installer not only completed a high quality refurbishment but they also maintained the equipment to the highest standards. These actions fulfilled the KPI of long term reliability.
Waiting Time Reduced Prior to the refurbishment, the lifts were cited in market research as one of the key areas in which tenants expressed dissatisfaction. Primarily, the queues for the lifts in the building were so long that they often extended out onto the street. Using an overlay system, this allowed the introduction of a destination control system from the first day, which created a much more efficient up peak control system. The queues disappeared overnight despite one lift being removed from service for refurbishment.
Improved Atmosphere A key tenant complaint was the dark dingy interiors. This was replaced with an interior that is light and airy. Combined with destination control which improved time to destination with fewer stops, the whole lift experience for lift users has improved considerably.